Service

Pledge
 
The implementation of the "Product Quality Law of the People's Republic of China", "The Consumer Protection Law of the People's Republic of China" and the "Regulations on the Responsibility for the Repair, Replacement, and Return of Certain Commodities" (the new "Three Guarantees" Regulations) provide users with a full range of services.
Service consultation, complaint hotline, hotline number is 4006582511.
A free warranty is issued during the warranty period.
One of the following conditions is not covered by the free warranty:
1) Damage caused by improper use, maintenance and maintenance by the user;
2) Damage caused by the installation, disassembly and maintenance of non-Rongkang after-sales staff or service outlets;
3) The product warranty card, purchase invoice or product warranty card and purchase invoice cannot be provided;
4) The product model, body code on the product warranty card or purchase invoice does not match the model of the product being repaired, and the body code;
5) Products that have been marked with no free warranty at the time of sale;
6) Damage caused by irresistible natural disasters;
7) Products that exceed the national regulations and the warranty period specified by the company.
 
Service Policy
 
According to the national new three guarantees, from the date of purchase, the Rongkang massage chair is guaranteed for 1 year, the movement is 5 years, and the small product is guaranteed for 1 year. Based on the customer purchase invoice and product warranty card.
The validity period of the three packs shall be calculated from the date of the valid invoice issued by the seller and the product warranty card.
Rongkang health products after-sales service implements nationwide warranty.
For the Rongkang products that are out of warranty or that do not meet the free maintenance conditions, paid maintenance services are implemented.